Fix the World Morocco Orgonite Terms and Conditions and Frequently Asked Questions
WE ARE CURRENTLY UPDATING OUR TERMS AND CONDITIONS PLEASE BE PATIENT WITH US!
SHIPPING TIMES ARE FASTER
WE USE MULTIPLE SHIPPERS TO SHIP
RETURNS ARE EASIER
WE HAVE A FULL TIME SECRETARY TO ANSWER EMAILS
WE ARE BUILDING A KNOWLEDGE BASE FOR FAQ’S
WE ARE INSTALLING A LIVE CHAT FOR CUSTOMER SERVICE
WE CAN NOW TAKE ORDERS OVER THE PHONE
WE ACCEPT ALL MAJOR CREDIT CARDS AND VARIOUS FORMS OF PAYMENT.
PLEASE READ FIRST, ABOUT US
We are a small family run business. We run a full schedule at our factory and have several artisans on our team that make our products by hand. When you place your order you are commissioning us to create an artisan handcraft item just for you.
SHIPPING AND PRODUCTION
Worldwide shipping is included in the price of your order.
MISSING ITEMS OR DAMAGED ORDERS
If for any reason your order arrives to you damaged or missing items please contact us immediately and we will send out a replacement and a free gift to you right away.
RETURNS
You have 30 days to return an item from the time you receive it. To return your purchase please ship to this address:
Fix the World Project Maroc
c/o Cheyenne Witmer
1158 Rural Ave
Williamsport PA 17701
You must email us with your tracking number for the return shipment. Once the item is delivered to us we will issue you a refund. There is a $30 restocking fee on all returns.
Why is there a restocking fee? Your order was a custom made work of art made by hand. We invested a lot of money, time and energy in order to make this item just for you and ship it to you internationally using Federal Express. We we will not be able to resell it as all items are made to order for each customer brand new.
Customer is responsible for payment of return shipment we do not supply pre-paid return labels. Different shippers will charge different amounts based on what country you are shipping from. It is ok to ship the return from a shipper of your choosing as long as we are provided with a tracking number that we can track on any third party shipment tracking system.
CUSTOM ORDERS
All items are made as described on our website. Each item has its own production line specific to its shape, color and ingredients. We cannot alternate the way an item is made. (example: change the colors, change shapes, drill extra holes, use different ingredients etc)
All items are sold in the quantity and sets as they are described on our website. If you wish to customize the sets in any way (change what items are sold together or order just one of something instead of two for example) the minimum order size for this type of quantity customization is $500. Please contact us for a quantity customization invoice.
Please also be sure to check out our FAQ’s page as we have just updated it with a lot more information on frequently asked questions!
