Fix the World Morocco Orgonite Terms and Conditions
We have made a lot of improvements to our business!:
SHIPPING TIMES ARE FASTER
WE USE MULTIPLE SHIPPERS TO SHIP
RETURNS ARE EASIER
WE HAVE A FULL TIME SECRETARY TO ANSWER EMAILS
WE HAVE A KNOWLEDGE BASE FOR FAQ’S (click here to access)
WE INSTALLED A LIVE CHAT FOR CUSTOMER SERVICE
WE CAN NOW TAKE ORDERS OVER THE PHONE
WE ACCEPT ALL MAJOR CREDIT CARDS AND VARIOUS FORMS OF PAYMENT.
PLEASE READ FIRST, ABOUT US
We are a small family run business. We run a full schedule at our factory and have several artisans on our team that make our products by hand. When you place your order you are commissioning us to create an artisan handcraft item just for you.
SHIPPING AND PRODUCTION
Worldwide shipping is included in the price of your order.
We currently use Fedex, DHL, and USPS to ship your products. Due to our order processing schedule and in able to get your order out to you quickly, we cannot offer shipping choices.
Our shipping schedule:
All orders placed for USA customers ship out within one week of ordering, based on inventory availability orders are either shipped from Morocco via Fedex or DHL or from the US via USPS.
All orders placed in all other countries other that USA are shipped from Morocco via Fedex or DHL within one week of ordering.
CUSTOMS IMPORT TAX CHARGES
Customers are responsible for paying any customs import taxes that may be due based on the country that they live in. Most USA orders will be shipped to you from our USA distributorship where customs import taxes will not apply. All other international orders are shipped from Morocco. We are required to create a commercial invoice for customs regulations that states an HS code, an approved description, weight, number of pieces and customs taxable value. We use the deductive method to calculate the customs value. It will be lower than the Retail price. We do this as an added convenience for our customers to ensure that you are not overpaying customs import taxes.
Payment
We accept all major credit cards through our merchant account paypal. You do not need a paypal account to purchase with your credit card. Please select the option on checkout to pay with a credit or debit card.
If you are having issues with the website shopping cart we can send you an invoice to pay with a credit card online. Please contact us and tell us specifically what items you want, as listed on the website with “need an invoice” in the subject field.
We can do orders over the phone, however we have a limited time schedule for call backs. Please send us an email with you phone number for a callback to place an order over the phone with “place order over phone” in the subject line. Please limit phone calls to 20 minutes.
Wire Transfers. We can accept wire transfers for orders over $1,000 please email us with “wire transfer order” in the subject line.
Please send all emails to our business address at fixtheworldproject@gmail.com We have a full time secretary who will answer your email within 48 hours.
We cannot accept checks or cash in the mail.
MISSING ITEMS OR DAMAGED ORDERS
If for any reason your order arrives to you damaged or missing items please contact us immediately and we will send out a replacement and a free gift to you right away.
RETURNS
You have 30 days to return an item from the time you receive it. To return your purchase please ship to this address:
Fix the World Project Maroc
c/o Cheyenne Witmer
1158 Rural Ave
Williamsport PA 17701
You must email us with your tracking number for the return shipment. Once the item is delivered to us we will issue you a refund. There is a $30 restocking fee on all returns.
Why is there a restocking fee? Your order was a custom made work of art made by hand. We invested a lot of money, time and energy in order to make this item just for you and ship it to you internationally using Federal Express. We we will not be able to resell it as all items are made to order for each customer brand new.
Customer is responsible for payment of return shipment we do not supply pre-paid return labels. Different shippers will charge different amounts based on what country you are shipping from. It is ok to ship the return from a shipper of your choosing as long as we are provided with a tracking number that we can track on any third party shipment tracking system.
PHONE CALLS
We can do orders over the phone, however we have a limited time schedule for call backs. Please send us an email with you phone number for a callback to place an order over the phone with “place order over phone” in the subject line. Please limit phone calls to 20 minutes.
CUSTOM ORDERS
All items are made as described on our website. Each item has its own production line specific to its shape, color and ingredients. We cannot alternate the way an item is made. (example: change the colors, change shapes, drill extra holes, use different ingredients etc)
All items are sold in the quantity and sets as they are described on our website. If you wish to customize the sets in any way (change what items are sold together or order just one of something instead of two for example) the minimum order size for this type of quantity customization is $500. Please contact us for a quantity customization invoice.
Please also be sure to check out our FAQ’s page as we have just updated it with a lot more information on frequently asked questions!
