Contact - FIX THE WORLD PROJECT MOROCCO

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Subject: Please Select From the Drop Down Menu Below So we Know How Best To Assist You *

Refund Request *

My order has not yet shipped and I want to cancel
I have received my order and I wish to return it for a refund

Please provide your order number you wish to cancel *

Please provide your order number so we can cancel your order and issue you a refund.

Plesae provide the order number you wish to cancel *

Enter the tracking number and shipping company used to return our merchandise to us below *

Please enter the tracking number and shipping company you used to return our merchandise to us. You have 30 days to return an item from the time you receive it. To return your purchase please ship to this address: Fix the World Project Maroc BP10098 Barid Pro Gueliz Marrakech 40000 Morocco You must email us with your tracking number for the return shipment. Once the item is delivered to us we will issue you a refund. There is a $39 restocking fee on all returns. Your order was a custom made work of art made by hand. We invested a lot of money, time and energy in order to make this item just for you and ship it to you internationally using Federal Express. We we will not be able to resell it as all items are made to order for each customer brand new.

Problem with Checkout *

I have read your solution below to resolving checkout problems and this still has not addressed my issue.

If you are experiencing any problems with our shopping cart check out process, please change the subject line to “Need an Invoice” and we can send you an invoice to order with us.

Tracking Numbers *

I have read your process for sending out and looking up tracking number and this still has not addressed my issue

You will receive an email with your tracking number on a Friday when we have processed your order and it is in the bag ready to be brought to Fedex the following Monday. Your tracking number will be in the Fedex system by the end of the day on Monday. AFTER MONDAY when the tracking number has been entered into the Fedex system, you will be able to track your package to your door on the following site: https://www.fedex.com/en-ma/home.html If for some reason the Fedex site is not working you can try any alternative global tracking number website to track your package.

Status of My Order *

I have read your processing schedule and this still has not addressed my issue

Due to a large volume of order processing and a strict production schedule we cannot always answer emails asking for an “update on the status of my order”. Please see the schedule below which will help you know the status of your order: On the day you place your order, you will receive a confirmation email immediately. from 7-14 days from the day you placed your order we are in the process of making your order in the factory. from 15-30 days from the day you placed your order we are either packaging and preparing your order to be shipped, or if there is a large quantity of orders ahead of yours, we are still in the process of making your order in the factory. By day 30 we have packaged and sent your order to our local Fedex office for shipment to you. You will be sent an email with a tracking number when we ship your order. By day 40 your order should be delivered to your door via Fedex. Most of the time we are able to make and ship out orders earlier. You will receive an email with your tracking number when we ship your order. If you have not received a tracking number yet it is because we have not shipped out your package yet. Please always check your spam and be sure to mark any emails coming from as NOT spam.

PayPal Issues *

I have read your Paypal policy and it has not addressed my issue

We use Paypal as our merchant service to process credit cards. You can pay with Paypal or you can pay with a credit card, which will be processed by Paypal. You do not need a Paypal account to purchase with us. If you are having trouble with the shopping cart we can send you an invoice to pay online with your credit card. The invoice will be coming from Paypal, there is an option on the invoice to pay with your credit card. You do not need to create a Paypal account to pay this invoice. We cannot process credit cards at this time by any other means. We are looking for alternatives but have not found any yet that are suitable to our business needs. If you need an invoice please change the subject line to “Need and Invoice”.

Enter what items quantity and colors you wish to receive an invoice for *

If you need us to email you an invoice that you can pay online with a credit card please describe what items from our website you wish to purchase and don’t forget to tell us what colors and what quantity of each item. We will create an invoice for you and email it to you it will be coming from Paypal. You do not need a Paypal account to pay this invoice, there is an option on the invoice to pay online with your credit card.

Please type your message to us below *

I have Read the FAQ's and Terms and Conditions *

Check this box to confirm that you have read through and your question is not already answered in the FAQ's and Terms and Conditions

Please check here to let us know that you have read our FREQUENTLY ASKED QUESTIONS Found at this link: https://www.ftwproject.com/f-a-q/ as well as our TERMS AND CONDITIONS found at this link: https://www.ftwproject.com/shipping-information/ Almost all of the email questions we get are already answered there. If your question still is not answered then we will get back to you as soon as possible.

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